KuCard Usage FAQ | KuCoin

Buy Crypto Markets Trade Derivatives Earn Institutional More Rewards Hub Log In Sign Up Security & Risk Partnerships Getting Started Deposits and Withdrawals Buying Cryptocurrencies Spot Trading Pre-Market Trading Margin Trading Leveraged Tokens Futures Trading Copy Trading Trading Bots Options Trading KuCoin Earn KuCard Applying for Your Card Using the KuCard KuCard Cashback Program Transactions and Fees KuCard Chargeback KuCoin Pay KuCoin Account Bound Token API Guides Taxation General FAQs Events and Coupons Help Center KuCard Using the KuCard KuCard Usage FAQ Search

KuCard Usage FAQ

1. How do I activate my card s ? 

After approval, your virtual card is immediately ready for online purchases. To check the details or activate your physical card, simply log in to  the KuCard portal or KuCoin app.

2. Can I own multiple cards?

Users can apply f or multiple KuCards . For more information, please visit here

3. What if my card was stolen or lost? 

If your card is lost or stolen, immediately freeze the card in the app or web and report it by contacting our customer service. We will issue a replacement.

4. Where can I find my KuCard PIN? 

You can access the PIN in the app or the KuCard portal. Ensure you are in a private and secure space when viewing it.

5. How can I change my 3DS password ?

You may change your 3DS in the app or KuCard Portal.

6. How do I freeze my card? 

You can lock your card in the app or KuCard portal .

7. Can I use KuCard to withdraw cash from an ATM?

You can use the KuCard to withdraw cash from an ATM, and a fee will apply

8. Why isn't the contactless feature of my KuCard working?

If you notice the contactless feature of your KuCard is not working, there could be several reasons:

Terminal Compatibility : Some card terminals might not support contactless payments. Ensure the terminal is contactless enabled . First Use Protocol : For your first contactless transaction, use your card’s chip and PIN. This step activates the contactless function. Contactless Limit : If you haven’t entered your PIN after several contactless transactions, you may have reached the contactless limit. Entering your PIN during a transaction will reset this limit, allowing for contactless payments again. Card Damage : If you suspect that your card is damaged and affecting its functionality, please deactivate it and request a new KuCard through our customer support.

9. Will my KuCard be suspended if my KuCoin account is suspended?

Your KuCard will be frozen since your KuCoin account is suspended.

10. H ow do I terminate my cards?

You can navigate to my card page and choose the card you want to terminate. Please make sure you select the correct card if you want to order a new physical card.

[ S lide left to view more options ] > [Terminate] > [Choose a reason] > [ Confirm] > [Order a new card ]

If you haven’t received your physical card for some reason, you can use this function to order a new physical card and upgrade the delivery method to Express Delivery .

Related Articles

Adding Your KuCard to Apple Pay KuCard Usage FAQ FAQs for KuCard Referral Event Visa and Booking.com FAQ KuCoin Travel FAQ Corporate About Us Join Us Blog News & Announcements Media Kit KuCoin Labs KuCoin Ventures PoR (Proof of Reserves) Security Terms of Use Privacy Policy Risk Disclosure Statement AML & CFT Law Enforcement Requests Whistleblower Contact

If you discover any of the following:

1. Offering/accepting bribes. 2. Fraud or falsification. 3. Breach of confidentiality. 4. Theft of assets. 5. Theft of resources. 6. Illegal transfer of interests. 7. Other misconduct.

Rewards will be provided to users who inform us of the above. Reward amounts will be determined based on the type and relevance of the information provided. Your personal information will be kept confidential.

Whistleblower Contact: [email protected]

Products Buy Crypto Convert KuCard KuCoin Pay Spot Trading Futures Trading Margin Trading ETFs KuCoin Earn Crypto Lending Trading Bot Referral GemSPACE KuCoin Learn Converter Service Beginner's Guide Help Center Submit a Ticket Technical Support Bug Bounty Ticket Verification Official Verification Center Fees & VIP Safeguard Program Special Treatment Delistings Sitemap Business Affiliate Program Brokers Institutions API Services Token Listing P2P Merchant Application Crypto Prices Bitcoin (BTC) Price Ethereum (ETH) Price Ripple (XRP) Price KuCoin Token (KCS) Price More Prices Learn Buy Bitcoin Buy Ethereum Buy Solana Buy XRP Buy SUI Buy Dogecoin Buy Monero Buy Bitgert Buy Fantom Buy Aave Developer API Documentation SDK Java SDK PHP SDK Go SDK Python SDK Node.js SDK Level 3 Demo Download Historical Data Partners Halo Wallet App Download Android Download iOS Download Community CopyRight © 2017 - 2025 KuCoin.com. All Rights Reserved. 2025-01-07 12:16:49 (UTC+8) 24h Volume 2,173,066,074 USDT
Posted 28 Comments